Name Change

[Anonymous]

Dear O2 Team, 

I'd like to amend my name after getting married and I was told the only way to do it is via email (I've been to the O2 shop but they couldn't do it for me there even when I had my new passport with me). 

I'd like to get a new tariff, possibly upgrade asap so I'd like to get this resolved quickly. 

Many thanks in advance and I look forward to hearing from you soon. 

Kind regards.

[MI5]

@Anonymous 

Please see help here https://www.o2.co.uk/help/account-and-billing/changing-your-name 

Please also edit your personal details as the forum is public.

[Bambino]

@Anonymous  You cannot do this by email. See this link: http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28HomePhone%29,T=HomePhone_Case,CASE=23722

Please remove your phone number and personal details. This is a public forum. This is not customer service.

[Anonymous]

I was under the impression this is 'Customer Service' considering how I got there. So how do I get in touch with Customer Services? 

[Anonymous]

Happily - but how?? 😞

[MI5]

Tap on options in your post then edit.

[MI5 · Accepted solution]

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@Anonymous wrote:

I was under the impression this is 'Customer Service' considering how I got there. So how do I get in touch with Customer Services? 

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You need to send in the form with a copy of your marriage certificate as per the instructions in the link I gave you above please.

[jonsie]

Another member gone.

[Cleoriff]

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@jonsie wrote:

Another member gone.

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Yes they got their answer and obviously thought that's it...Goodbye

[jonsie]

Perhaps worried needlessly about privacy issues and thought this was customer service.