My tariff disappeared on my app

[Zamira]

I received a message that I have to pay for my tariff. Once my payment got processed, I didn’t see any top ups showing up on my tariff, instead my pay as you go balance topped up. Once i tried to access my tariff, app states that i did not have one at all. Please, can you help me with this matter?

Thank you in advance.

[MI5]

@Zamira 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2