Solved: My final bill

Margaret6 · ‎10-04-2024

Hello, I have recently cancelled my o2 contract but am now being asked to pay a final balance of £10.64. However, this amount does not seem correct as I paid my last bill of £11.91 on 15th March, just 12 days before cancelling.

Can you please explain why I need to pay this money?

Many thanks

Margaret Elphick

MI5 · ‎10-04-2024

@Margaret6

You always get a final bill after the account is closed.

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎10-04-2024

@Margaret6

You always get a final bill after the account is closed.

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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