My data and network isn't working and I cant call the customer service to get help

[Ben_Forrester]

My network and data ins't working. I have been trying for weeks to fix this issue. I can't call customer service as I have no network. When I try and log into the O2 app it says that "My O2 is not ready yet". When I login to the website I have an account but it says i have no O2 products and when I try to change my details it sends a security code to a phone number that ins't mine. Basically for 2 months IO have had a phone that is only usable when on my home Wifi and I can't find any solutions. PLEASE HELP ME

[MI5]

You know, sometimes you gotta help yourself too.
Others can only do so much for you.....

[Ben_Forrester]

I have done as much as I can. I just want people to suggest something that I can do. I hvae said that I cant contact them. So instead of telling me to contact them maybe you could suggest something else.

[Anonymous]

@Ben_Forrester I've got a suggestion - Have you tried turning it off and on again?

[MI5]

I can't understand why you can't just download Skype?
Maybe @O2Lisa might find the patience to message you in the morning about it, although I suspect she will just suggest you call anyway.

[jonsie]

We are all just customers here the same as you mate

You have data, you can download Skype for PC or phone

It will cost you nothing and allow you to take control of your issue

[O2Lisa]

Morning all 

Thanks for the tag @MI5,I'll message you privately @Ben_Forrester and get this looked in to for you 

[MI5]

Thanks @O2Lisa