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My O2 app not providing information and My O2 on laptop showing Error loading page

J4CLSE
Level 1: Joiner
  • 1 Posts
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Registered:

Please can someone help me and advise whether they are having the same issues as me. When accessing My O2 app on mobile device, it is advising me that the information isnt available at this time on one screen, when trying to access my monthly bill it is saying that this device can not be used at the moment. Switched over to my laptop to try and log in and able to log in but when selecting my number the following page just shows sorry there is an error loading this page. I am now unable to access my account and need this sorted ASAP

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MI5
Level 94: Supreme
  • 149816 Posts
  • 641 Topics
  • 28527 Solutions
Registered:

@J4CLSE 

You'll need to call customer service to reset your account.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 149816 Posts
  • 641 Topics
  • 28527 Solutions
Registered:

@J4CLSE 

You'll need to call customer service to reset your account.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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