My O2 - Name has been changed

[Twel69]

I logged on to My O2 and it now it says Hello (and my wife's name) instead of my name, which has appeared for the last 17 years. On my account I have myself, my wife and my son, there is only myself that has access and any emails regarding their contracts come through to my email.

I phoned customer services and they could not provide me with an answer of why the name had changed, and said they could not change it back, even though on the o2 website it says to ring 202 to change the account name, I was told they did not have access. I was on the phone for 25 minutes, mostly on hold, and no one could explain why the name had been changed, the customer service for o2 has gone really down hill since it was in the UK. Can anyone advise on why the name has changed on My O2 portal?????

[MI5]

@Twel69 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[Twel69]

Thanks for the advice - more useful then the customer service 👍

[Enlli]

Probably a glitch in moving to the new billing system when things are moved across.

Sorry O2 Customer Services have not helped. They are not the sharpest pencils in the box.

I would persist with social media links. Sadly it's just a case of getting an agent who knows what they are doing

[MI5]

You're welcome @Twel69 

Good luck

[Breanna]

Were you able to get this sorted @Twel69?