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My O2 App Crashing When Trying to Login

SteveM1
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Hi,

I have spent hours trying to resolve this problem with the My O2 app. Note the app worked fine before today and works on my iPhone 8.

 

Today I tried to login and the app crashed with an “Oops page not found.......etc” after tapping Login.

Only way I can get in is either;

Register using the initial login page and going through the whole register process every time,

Use the My O2 page on a browser,

or,

select Contact Us from the error page where I can then enter my login details.

Once I have logged out I have to repeat the whole farce to log in.

 

I am using an iPad Air running iOS 12.5.5 and the latest version of the app.

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MI5
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@SteveM1 

Try deleting and reinstalling the app.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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@SteveM1 

Try deleting and reinstalling the app.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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SteveM1
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Hi,

Thanks for the suggestions, I have tried reinstallation several times with the same results - login fails.

I’ll investigate contacting O2 through Facebook. 🤞

 

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MI5
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Good luck.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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SteveM1
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@MI5 

Hi,

I contacted O2 through Facebook as you suggested.

Affer messaging to and fro the problem has been passed over to their Network Team. Hopefully when I get a reply - in the next few days - I’ll post the result.

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MI5
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Thanks for letting us know @SteveM1 👍

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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SteveM1
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Hi @MI5 ,

I finally got an answer, only after chasing O2.

It turns out that my iPad does not run a high enough version of iOS to run the app..

There are no warnings on the My O2 App Store page to warn you about this, so you can go through the update process (or your iPad does it automatically) and you end up with an app that doesn’t work.

Other app writers make the update process determine what the target is and either stop the update or install a suitable version. Pity O2 don’t do this.

Anyway, I (and anyone with the same problem) need a new iPad or have to access My O2 online.

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MI5
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@SteveM1 

Total rubbish from O2.

I checked that when your first posted.

Requirements are iOS 12 and above.

MyO2 app requirements.JPG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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SteveM1
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Hi @MI5 ,

My thoughts exactly. I did make comment to O2 support regarding the information on the App Store.

Unfortunately, we are in their hands.

I’ll comment if they respond.

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