My Device Plan still online even after cancelling it.

[jpcairo]

Hello,

I've cancelled a device plan because of a delivery issue.

Although it is already cancelled, the fact that the device plan is still online in the system, it is impairing me to get a novel contract for a device plan.

How can you help me with that O2?

Best

Joao

[gmarkj · Accepted solution]

Customer services need to clear the old contract off the system @jpcairo 

Keep pestering them to update the system, either by calling or messaging on social media:

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