Moving number across

[KeepNumber]

Hi,

I have recently connected my new sim card, however my old phone number has not been transferred even though the PAC code was given previously.  When i go to "keep number" page i select that i have already inserted my sim card but nothing happens.

I am also unable to get hold of a customer service rep on a live chat which is quite frustrating compared to other providers.

Please can someone help?

Raj Devsi

[Cleoriff]

@KeepNumber#You need to persevere with O2 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from the forum

All methods of contacting O2 are here Guide: How to find help & contact O2 

Guide: Migration & porting into O2