Monthly cost total in the app?

[Anonymous]

Having added an Apple watch to my account on top of a pay monthly sim, the account still shows that I only owe for my phone plan. So i've rung up customer service & they've told me that the total is never displayed, you have to go into device plans & then it will show you the other amount.

Is this really true? You can't get a total of everything you owe?

oh yeah & the text i got about my bill only gave me the lowdown on my phone plan too!

[pgn]

Device plan is shown at bottom of bill summary page, @Anonymous

.

[MI5]

Yes, that's how it is.
You bill as displayed is just airtime with a footnote that you have a device plan attached.

[Anonymous]

Was talking about the app, but when i do log in...

(i can't find that page you've shown me)

[Anonymous]

Can O2 do anything right?

[Anonymous]

Hang on so when I get a text saying we are going to take £2.64 from my account.. It's not actually £2.64.. It's the full whack despite no notification of any other amount?

[pgn]

That's about the sum of it, @Anonymous - the AirTime gives you the bit that might vary, the DevicePlan is a fixed-term credit agreement and never varies.

Guide: How do I get to the 'Download Bill' page?will help yo navigate to the bill that looks like my screenshot.

[MI5]

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@Anonymous wrote:
Hang on so when I get a text saying we are going to take £2.64 from my account.. It's not actually £2.64.. It's the full whack despite no notification of any other amount?

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The £2.64 can be variable depending on your spend outside of allowances - O2 are legally obliged to inform you of the amount due 14 days beforehand.

The device cost is fixed each month and there is no legal obligation to tell customers of a fixed cost each month.

[Anonymous]

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@MI5 wrote:

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@Anonymous wrote:
Hang on so when I get a text saying we are going to take £2.64 from my account.. It's not actually £2.64.. It's the full whack despite no notification of any other amount?

---

The £2.64 can be variable depending on your spend outside of allowances - O2 are legally obliged to inform you of the amount due 14 days beforehand.

The device cost is fixed each month and there is no legal obligation to tell customers of a fixed cost each month.

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The £2.64 is for the plan, not charges outside of.

At least I know now why I see so many people getting behind with payments etc. The billing system is as clear as mud.

[MI5]

I know, but if there were charges outside of the plan, they would be added to the £2.64 and you would be notified of the total amount.