MY O2 App not working for me anymore. Why is this?

[SAS1969]

This app is no longer allowing me to see my details. It stopped working some weeks ago. Why is this?

[MI5]

@SAS1969 

Many issues with MyO2 currently.

Try online https://mymobile.o2.co.uk/
If using the app, try deleting, rebooting phone and then reinstall the app.
This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)
Unlikely that you'd get help in store, but may be worth a last resort try.

Guide: How to find help & contact O2 

[Oxonian]

@SAS1969 

No idea but it's a widespread problem. 

You can try online at :-

https://mymobile.o2.co.uk/

If using the app, try deleting, rebooting your 'phone and then reinstall the up to date version of the app.

This is a customer to customer community so if that does not work, you need to contact O2. You can message them on social media :-

Facebook : https://o2uk.co/O2CFB

X - previously known as Twitter : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

Alternatively, you can 'phone on 202 or 0344 809 0202 if you are a contract customer ; or on 4445 or 0344 8090222 for PAYG. 

Full contact details are here :-

Guide: How to find help & contact O2 

[MI5]

Boo

[Enlli]

 

[MI5]

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