Lost sim

[Krista2]

Hi. I lost my phone with sim witch is from o2. What can i do to order new sim asap? I tried everything but it asks for my phone and number because of security code. Also can’t call out off business hours. 

[Cleoriff · Accepted solution]

Hi @Krista2 

Follow the info in this guide Guide: Lost or Stolen O2 Device? - How to Report it 

If you can't borrow a phone or use a landline to call any number in this guide Guide: Coronavirus Community Help and Support then use social media

Message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.