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I have two mobile phones

GrahamProff
Level 1: Joiner
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on ‎21-02-2024 15:20

on ‎21-02-2024 15:20

I have two mobile phones one payments are fine, second one O2 wrongly cancelled bank mandate, so I need a new mandate for this second phone O2 do not seem to understand this simple request. Frustrated!!! 

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MI5
Level 94: Supreme
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on ‎21-02-2024 15:22

on ‎21-02-2024 15:22

@GrahamProff 

See guide Guide: How to Pay Your Bill (Contract) 

This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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