on 29-08-2021 18:21
I expect to get customers service when I need help, not be redirected to the community. I can not view any of my family history or archive sites, even though I was on them an hour ago. It keeps saying over 18 restrictions apply. How did these restrictions get added, when I’ve not added them. Now I can’t remove them because I have a data sim in my iPad, which doesn’t accept text messages. Of course I’m over18, you have my date of birth on record. I am getting increasingly feed up with your lack of service. When I get through to customers service,it’s someone who doesn’t understand what I am trying to explain. Like having all my contracts come out of my bank on the same day, which I was reassured would happen. Complete lack of service. Thank you for nothing O2
29-08-2021 18:25 - edited 29-08-2021 18:25
29-08-2021 18:25 - edited 29-08-2021 18:25
You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
on 29-08-2021 18:30
Thank you. It is useless. My old contract with them for my phone I had no problems, since I took out 3 new contracts, it’s been nothing but rubbish. When these contracts are up, I’m finished with O2
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