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I expect to get customers service when I need help

Level 1: Joiner
  • 2 Posts
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I expect to get customers service when I need help, not be redirected to the community. I can not view any of my family history or archive sites, even though I was on them an hour ago. It keeps saying over 18 restrictions apply. How did these restrictions get added, when I’ve not added them. Now I can’t remove them because I have a data sim in my iPad, which doesn’t accept text messages. Of course I’m over18, you have my date of birth on record. I am getting increasingly feed up with your lack of service. When I get through to customers service,it’s someone who doesn’t understand what I am trying to explain. Like having all my contracts come out of my bank on the same day, which I was reassured would happen. Complete lack of service. Thank you for nothing O2

Message 1 of 3

Level 94: Supreme
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You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

Guide: O2 Age restriction 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 3

Level 1: Joiner
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Thank you. It is useless. My old contract with them for my phone I had no problems, since I took out 3 new contracts, it’s been nothing but rubbish. When these contracts are up, I’m finished with O2

Message 3 of 3