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I can't hear callers

Yanna
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Can anybody help me please? When l make a call, or answer a call, they can hear me but I can't hear anybody on the other end? What should l do? Phone is not the problem, this is the case on any phone. Thanks
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MI5
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@Yanna 

Pop into your local O2 shop and get a free SIM swap first to see if it helps. 

Also try using loudspeaker just to check it's not the way you are holding the phone or if something is covering the mic. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Yanna
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I menționa that i am not in the country
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MI5
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Check with the local network you are using to see if there are any faults or manually select a different network to try. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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@Yanna 

Check and see if there is any fluff or dirt in the microphone port and gently clean with a toothpick or babies toothbrush.

Maximise the call volume and restart your device.

Welcome to the forum by the way Welcome

*The Game Is On*

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Cleoriff
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@Yanna 

I note you say you aren't in the country. Could you try a local sim and see if that works ok. if it does then you know it's a sim issue and you can follow @MI5 's advice of getting a new O2 sim when you return to the UK. Just a thought.

*The Game Is On*

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jonsie
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It won't be the mike it will possibly be a problem with the speaker but if it happens in other phones then it's the network I would think rather than the sim card.

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