This is a community of o2 customers @Pranav so we cannot help.
Call o2 customer services - you can use Skype to call 0800 032 1402.
Guide: A Guide to Skype
Or use social media:
Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
