I can’t access my o2

[Pg53]

Hello. I’m in Mexico on holiday. I live in the U.K.  I can’t login to my o2. It says there is a problem. I therefore can’t check my data use. Can you help? 

[Oxonian]

@Pg53 

Just a couple of things that you might want to try if you have been attempting to log-in on the app :-

1. try online at https://mymobile.o2.co.uk/

2. try deleting the app, restarting your 'phone and then reinstalling the up to date version of the app.

Otherwise, this is a customer to customer community ; you need to contact O2 itself. You can message them on social media :-

Facebook : https://o2uk.co/O2CFB

X (Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

A more complete schedule of how to contact O2 is in :-

Guide: How to find help & contact O2 

Good luck. 👍

[MI5 · Accepted solution]

@Pg53 

O2 have messed up a system update which is effecting thousands of customers.

No amount of logging in elsewhere or deleting apps will help.

Only O2 can help and you'll need an alternative email address to register with and loads of good luck 👍