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How to report a bug in O2 software

Haydon-Berrow
Level 1: Joiner
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Registered:

All names,numbers, and email addresses below are fictitious in order to preservemy privacy.

 

I have just joined O2 so I went through the usual process with two separate sim cards. With both I went to correct web page, registered the number, O2 sent a code to my phone, and I entered the code and everything was fine so far.

 

In the next step I was asked for an email address and I have an account with fastmail.fm so I entered 01234567890@heydonbarrow.fastmail.fm and waited for an email with a link to follow. I am still waiting.

 

For the second sim card I used a gmail address, heydonbarrow+01234567890**Personal info**, and received the email almost immediately. Everything went swimmingly.

 

What I want to know is how to tell O2 that they have a problem with their software. It is not acting correctly on a perfectly valid email address.

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Cleoriff
Level 94: Supreme
  • 106078 Posts
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Registered:

Hi @Haydon-Berrow 

You need to call O2. All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

*The Game Is On*

Girl in a jacket

View solution in original post

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Cleoriff
Level 94: Supreme
  • 106078 Posts
  • 790 Topics
  • 5416 Solutions
Registered:

Hi @Haydon-Berrow 

You need to call O2. All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

*The Game Is On*

Girl in a jacket

View solution in original post

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MI5
Level 94: Supreme
  • 121903 Posts
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Registered:

@Haydon-Berrow 

Have you checked your spam folder?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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