You need to get in touch with customer services, specifically payment management @D0nald
Either call 202 from your o2 phone, or 0344 809 0202 or their direct number 0800 902 0217. Best time to call is just after 8am.
Alternatively you can message them on social media - links below.
Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
