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Knewitt
Level 1: Joiner
  • 1 Posts
  • 1 Topics
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Registered:

My phone has been lost/stolen. The only means I have of contacting o2 to advise at present is online. I am in Tier 4 and I live alone, the O2 store is also closed due to Covid . O2, please advise a contact point so I can get in touch as do not have access to a phone. 

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jonsie
Level 94: Supreme
  • 92916 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

You can use Skype

Give O2 a call...

Numbers here

Guide: Lost or Stolen O2 Device? - How to Report it 

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

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jonsie
Level 94: Supreme
  • 92916 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

You can use Skype

Give O2 a call...

Numbers here

Guide: Lost or Stolen O2 Device? - How to Report it 

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

Message 2 of 2
326 Views