Gambling on line payments

[Missjiggs1]

Hi, I gamble online and pay through my phone. It no longer allows me to do it. How do I unblock/ sort this out? Thanks 

[Bambino · Accepted solution]

@Missjiggs1 You most likely have a spend cap on your account so you would need to speak to customer service to change that.
Call 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)