Solved: Extra £150 02 recycle

Scotty66 · ‎02-07-2023

So I've just ordered a new device and want to send in my old device to 02 recycle for the extra £150 offer.

However it says I have to wait 21 days from receiving my new device before I can claim but the offer expires on July 12th meaning it expires before the 21 days wait time.

Would the offer still apply to me?

MI5 · ‎02-07-2023

@Scotty66

Speak to O2 recycle for guidance O2 Recycle - Contact Us

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎02-07-2023

@Scotty66

The offer expiry refers to the purchase date of the device, not the claim date.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Scotty66 · ‎02-07-2023

Ok thanks. It says customers who make a qualifying purchase and also a qualifying recycle will be eligible. It's s the qualifying recycle which I cannot do until 21 days after purchase which would then would be past the expiry.

MI5 · ‎02-07-2023

@Scotty66

Speak to O2 recycle for guidance O2 Recycle - Contact Us

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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