Error Message when viewing 'All Extras' in the 'Your Extras' section of MyO2

[DexDex]

Hi All

Is anyone else receiving an error message when trying to view 'All Extras' in the MyO2 app/website?

I'm interested in seeing which Extras are available but just receive a popup stating:

'Something went wrong. Sorry - there's been a problem. Please try again"

It was working last month. Curious to know if it is a widespread issue or account specific in which case I will contact support.

Thanks

[MI5 · Accepted solution]

@DexDex 

Lots of issues just lately and probably due to you being moved to the new billing system.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

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