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Downloading Previous Bills

PeterHarg
Level 1: Joiner
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Can anyone help....?? Trying to download a previous bill and receive this message;

"EBPP_1012: The userid xxxxx is not allowed to look at any phone bills."

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MI5
Level 94: Supreme
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Hi @PeterHarg 

The usual advice is to:

Clear cache and browser cookies.

Try a different browser.

Call customer services to have account checked.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Message 2 of 4
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MI5
Level 94: Supreme
  • 126871 Posts
  • 613 Topics
  • 21824 Solutions
Registered:

Hi @PeterHarg 

The usual advice is to:

Clear cache and browser cookies.

Try a different browser.

Call customer services to have account checked.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
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b4u2
Level 7: Part Timer
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Registered:
Try another browser and call customer services
Message 3 of 4
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jonsie
Level 94: Supreme
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Registered:

I've seen error messages before but never that one?

Follow the advice above.

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Message 4 of 4
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