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Doesn't recognise my account

LouiseJ
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I had an iphone and used the My O2 app. I have now upgraded and kept my number (although I did have a temporary number for a day while my old one migrated). The my O2 account does not recognise me now. 

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MI5
Level 94: Supreme
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@LouiseJ 

Have you tried using the forotten password link to reset your password?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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LouiseJ
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My computer remembered the password for me. They then send me a code by text which I type in and then it says:

Contact number already associated with another user.

Your contact number couldn't be updated

You will need to use a different number for this account.

 

When I ring them I get this dreadful automated thing which won't take me through to an advisor.

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MI5
Level 94: Supreme
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Sounds like it's well screwed up @LouiseJ 

Try calling at 8.00am if you can as it should be less busy then.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 6
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LouiseJ
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How do you actually get to speak to a person rather than automated?

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MI5
Level 94: Supreme
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Registered:

@LouiseJ 

Stay on the line

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 6
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