Disney +

[BJY]

I have just purchased a new phone which said it came with six months free subscription to Disney +. When I registered with the channel it said 7 days free then 5.99/month.
Is this a known problem and how do I get it resolved?

[Cleoriff]

@BJY 

Did you follow this route?

Go to My O2 to redeem your extra. You'll be able to redeem it through the 'Your extras' section under manage your account.

Here is a link to our help and support page. Here you will find how to redeem your extra.

https://www.o2.co.uk/help/account-and-billing/extras#choose

If you still have issues then you need to contact o2

Guide: Coronavirus Community Help and Support 

[jonsie]

You need to go to My O2

Scroll to Extras and click on Disney

Select Redeem Now and follow the links

Once signed in you should see O2 subscription

[BJY]

Thanks both. I tried this earlier and get message saying that the extra had already been redeemed and couldn't be used again.