cancel
Showing results for 
Search instead for 
Did you mean: 

Data Roaming aboard

SM77
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, i recently went to Spain and my mobile phone would not connect to 4G at all the whole week i was there. When i was a Virgin customer my phone would automatically connect and i could use whatsapp for messages & calls at no extra cost. Now my contract has been moved to O2 the automatic connection to 4G and use free use of of my data while roaming doesnt seem to be working. 

 

Can you please advise?

 

 

Message 1 of 2
273 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 147782 Posts
  • 639 Topics
  • 28355 Solutions
Registered:

@SM77 

Some things to try:
Manually search for another network
Reboot the phone
Turn off 5g in network settings
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

If still using your Virgin sim, go in store with photo ID for a free swap to an O2 sim.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
259 Views