Current Balance

[JanKad]

Hi,

I want to check my account in My O2 and in main paige is "This information is not available at the moment. Please try again later." in Current Balance and Tariff.

Image of problem - https://ibb.co/mDtCxjr 

Has anybody here an idea where is a problem?

Thanks JK

[Cleoriff]

@JanKad 

You may want to try again later after rebooting the phone. ? Or failing that, delete the app and reinstall. See if that helps.

[JanKad]

@Cleoriff
I check account in web browser. I cant reboot phone. Phone is in England and I'm in Czech Republick.

[Cleoriff · Accepted solution]

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@JanKad wrote:
@Cleoriff
I check account in web browser. I cant reboot phone. Phone is in England and I'm in Czech Republick.

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Ah I see. It maybe just a system glitch @JanKad trying again using a different web browser might help.

Of not then you do need to call O2. All numbers in the guide above. If its easier you can use Skype.