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1 ACCEPTED SOLUTION
Accepted Solutions
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- 1654 Solutions
Look for Goodwill Promotions on your bill detail in MyO2, @SarahU
If on 360 billing, you will have received an SMS and an e-mail, plus a notification in your MyO2 app when the credit arrives.
Refund is pretty quick, my experience here: https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Web-Top-Up-not-recognising-a-valid-O2-P...
If nothing visible by tomorrow, you may need to chase O2 up, all the ways in here: Guide: How to find help & contact O2
Good luck!
- 36821 Posts
- 237 Topics
- 1654 Solutions
Look for Goodwill Promotions on your bill detail in MyO2, @SarahU
If on 360 billing, you will have received an SMS and an e-mail, plus a notification in your MyO2 app when the credit arrives.
Refund is pretty quick, my experience here: https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Web-Top-Up-not-recognising-a-valid-O2-P...
If nothing visible by tomorrow, you may need to chase O2 up, all the ways in here: Guide: How to find help & contact O2
Good luck!
