cancel
Showing results for 
Search instead for 
Did you mean: 

Changing number

Ghost
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I want to port my old number onto my new sim but I keep getting a message saying that my new sim is already active so I can't do anything?
Message 1 of 5
802 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 122353 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@Ghost 

Give customer services a call, they will migrate your number for you Guide: How to find help & contact O2 

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 5
799 Views
4 REPLIES 4

Cleoriff
Level 94: Supreme
  • 122353 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@Ghost 

Give customer services a call, they will migrate your number for you Guide: How to find help & contact O2 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 5
800 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Ghost 

How to keep your number here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 5
797 Views

TallTrees
Level 49: Rootin' Tootin' 
  • 10652 Posts
  • 118 Topics
  • 344 Solutions
Registered:
Hi there @Ghost
Yes, customer services will help you. An early morning 08.00am call is best. Good luck and welcome to the o2 community forum 🎅☃️🎅☃️


HAPPINESS IS BEE SHAPED

Message 4 of 5
776 Views

Marjo
Former Staff
  • 7881 Posts
  • 468 Topics
  • 55 Solutions
Registered:

Hi @Ghost , how are you getting on since you last posted? Did you get your number port sorted in the end? slight_smile

Message 5 of 5
658 Views