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Changing number

Ghost
Level 1: Joiner
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I want to port my old number onto my new sim but I keep getting a message saying that my new sim is already active so I can't do anything?
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Cleoriff
Level 94: Supreme
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@Ghost 

Give customer services a call, they will migrate your number for you Guide: How to find help & contact O2 

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 106319 Posts
  • 790 Topics
  • 5483 Solutions
Registered:

@Ghost 

Give customer services a call, they will migrate your number for you Guide: How to find help & contact O2 

*The Game Is On*

Girl in a jacket

View solution in original post

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MI5
Level 94: Supreme
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@Ghost 

How to keep your number here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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TallTrees
Level 41: Prodigal
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Hi there @Ghost
Yes, customer services will help you. An early morning 08.00am call is best. Good luck and welcome to the o2 community forum 🎅☃️🎅☃️


HAPPINESS IS BEE SHAPED

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Marjo
Former Staff
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Hi @Ghost , how are you getting on since you last posted? Did you get your number port sorted in the end? slight_smile

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? slight_smile
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