Changing address

[saucysal]

I bought a new phone from an o2 shop a few years back, but have since moved home. However, there is no way I can change my address on the o2 website! The reason being I have no 'billing' part on the screen because I've never been billed anything as I'm on Pay As You Go tariff, so how on earth can I change my home address? It's ridiculous! I want to buy another phone on line but how can I when it'll be delivered to my old address, it's completely crazy.

[MI5 · Accepted solution]

@saucysal 

You can't is the short answer.

You need to create a new O2 account with a different email address.

[saucysal]

Thanks for letting me know. Must be the only website I've ever known where you can't  update your home address without having to create a new email address, totally crazy!

[MI5]

No one ever used to register PAYG phones and O2's systems haven't fully caught up with the current push from networks to do so.

You can register an address when you sign up for the MyO2 account but no option is available to change it.