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Changed tariff

Beckyjane
Level 1: Joiner
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on ‎18-07-2020 11:03

on ‎18-07-2020 11:03

Can't make purchases even though I have changed tariff?
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MI5
Level 94: Supreme
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on ‎18-07-2020 11:09

on ‎18-07-2020 11:09

@Beckyjane 

You need to remove any spend caps on account by calling customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Marjo
Former Staff
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on ‎20-07-2020 17:08

on ‎20-07-2020 17:08

Hey there @Beckyjane , just wanted to check if you got your purchases issue sorted after you last posted, any luck with speaking to customer service as adviced above? slight_smile

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