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Change of address

Bournemouth1
Level 1: Joiner
  • 3 Posts
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Registered:
I have lost my phone and need to change my address for that phone that I have lost.
I need help so then I don’t send anything to the wrong address.
Message 1 of 4
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Cleoriff
Level 94: Supreme
  • 112529 Posts
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Registered:

@Bournemouth1 

You need to call O2 ASAP. The lost and stolen line is open 24/7

 

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Veritas Numquam Perit

Girl in a jacket

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Message 2 of 4
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3 REPLIES 3

Cleoriff
Level 94: Supreme
  • 112529 Posts
  • 801 Topics
  • 6709 Solutions
Registered:

@Bournemouth1 

You need to call O2 ASAP. The lost and stolen line is open 24/7

 

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Veritas Numquam Perit

Girl in a jacket
Message 2 of 4
191 Views

Bournemouth1
Level 1: Joiner
  • 3 Posts
  • 2 Topics
  • 0 Solutions
Registered:
Thanks and I’ll try that.
Message 3 of 4
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Cleoriff
  • 112529 Posts
  • 801 Topics
  • 6709 Solutions
Registered:

Good luck @Bournemouth1 thumbsup

Veritas Numquam Perit

Girl in a jacket
Message 4 of 4
185 Views