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Change numer phone

kikolanka01
Level 1: Joiner
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Hi. 

A few days ago I tried to change my numer phone. I am new at o2 and I want keep my old number phone. My old network is Giffgaff. I took code PAC and use on o2 website. I did it on Sunnday and it is not ready still! I dont know why becuase I did everything good. I did it second time and I must wait again... 

 

Please do it. 

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

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madasaf1sh
Level 76: Forum Legend
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@kikolanka01

If you submitted the form on Sunday the first that this could have possibly been done is Today.

If you didnt get a text with a date on it, the form has failed, and you need to resubmit the form.
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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MI5
Level 94: Supreme
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@kikolanka01 

Ports don't get actioned at weekends.

Resubmit today and you should be text back with a changeover date https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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