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Change device on the app

Boitus33
Level 1: Joiner
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Registered:
I’ve been unable to connect my phone to o2 wifi hotspots because I changed phone and the new one doesn’t update on the system, can anyone tell me what to do? Tried everything but it was unsuccessful
Message 1 of 4
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MI5
Level 94: Supreme
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Registered:

@Boitus33 

All you can do is call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
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Boitus33
Level 1: Joiner
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Don’t you think this is outrageous!? We’re still paying for a service that is so complicated to fix if something happens because of this pandemic, if the don’t have staff to fix things they should not make us pay in full our billing, I’ve been 1 months trying to fix this issue and nothing happens
Message 3 of 4
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MI5
Level 94: Supreme
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Registered:
Yeah, we'd all agree....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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