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Change 'My Device' name.

TIAPLY
Level 1: Joiner
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I have recently changed my iPhone 6 to an Apple iPhone 11 Pro Max.

Both phones were purchased from the Apple Store and I am on a Sim Only contract with O2.

On the website under 'My Devices', it currently still lists my previous iPhone 6 and I would like to correct and update it to reflect the iPhone 11 Pro Max that I now have. 

I cannot see anywhere on the website or the 'My O2' App to do this.

I have tried phoning O2 and aso engaged in Webchat with O2 - all to no avail.

Does anyone know if it is possible to do this?

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Cleoriff
Level 94: Supreme
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Hi @TIAPLY 

You can edit the device name yourself using the pencil icon next to My Device in My O2 http://www.o2.co.uk/myo2 

If you need further help with it then contact customer services Guide: How to find help & contact O2 

Welcome to the forum by the way Welcome

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 107594 Posts
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Registered:

Hi @TIAPLY 

You can edit the device name yourself using the pencil icon next to My Device in My O2 http://www.o2.co.uk/myo2 

If you need further help with it then contact customer services Guide: How to find help & contact O2 

Welcome to the forum by the way Welcome

*The Game Is On*

Girl in a jacket

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MI5
Level 94: Supreme
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@TIAPLY 

The device will update automatically in time but to change the type of device you'll need to call customer service on 202 if it doesn't do itself.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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