Cant log in

[Helenka000]

Hi, I can log in on safari on my iphone xr but the app won’t let me log in… it says it’s not accessible and to wait 48 hours, yet it’s been multiple months. I think I’m linked to a family account and this means my data has parental controls and I can’t access my own details. I am over the age of 18 and want to separate myself from my family without losing any sort of deals or anything? hope this makes sense

[Cleoriff · Accepted solution]

@Helenka000 

Problem is, this is a community forum made up of members like yourself and we have no access to any account.

You need to contact O2.

Give O2 a call on 202  or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.