Cannot pay bill on my O2

[Odin5]

Good morning 

I received my sim yesterday after a long wait because of the Mail strikes and was going to pay my first bill today but I cannot pay through my O2 on the website or the App. It states that there is a problem and they are fixing it.

my first bill must be paid by the 16th December, I do not want to be late paying my first bill and I don’t know when my O2 site or app will be fixed. It doesn’t seem that O2 has got me off to a good start and I cannot contact anyone on O2 for help.

Does anyone have any suggestions or help in this matter on how to pay my bill?

[gmarkj · Accepted solution]

There are some suggestions in the guide below @Odin5 but if you are not able to do it in the app you would need to contact customer services (if you do not have a DD set up).

Guide: How to Pay Your Bill (Contract) 

The team you need to speak to are the Payment Management team - call them on 0800 902 0217 or message them on social media:

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)