cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot activate Disney Plus extra 404 error

Laurence53
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, I have got the Disney Plus 6 months free extra. The extra shows up in My O2 but when I click to activate the extra it takes me to an error page.

 

Could someone help me activate this extra.

Thank you.

Message 1 of 7
1,140 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 127429 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@Laurence53 

It's a known issue which O2 are working on a fix for.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 7
1,107 Views
6 REPLIES 6

MI5
Level 94: Supreme
  • 127429 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@Laurence53 

It's a known issue which O2 are working on a fix for.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 7
1,108 Views

Sliske
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Any updates on this issue? As the offer ends midnight tonight 

Message 3 of 7
958 Views

MI5
Level 94: Supreme
  • 127429 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@Sliske 

I'm sure customer services will extend the deadline for you as it's their issue.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 7
930 Views

Kenny5
Level 1: Joiner
  • 2 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Same problem, 'activate this extra' links to error 404. Can't hold on phone any longer...

Message 5 of 7
428 Views

Miles87
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

I’m getting the same thing too

Message 6 of 7
192 Views

FrequencyDJ
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I am getting this now 02/02/2022. Want to watch something as well.

Message 7 of 7
126 Views