Cannot access MyO2 on laptop or sign in to app

[StooC]

Hi,

I am currently having trouble logging into my MyO2, I cant login to view my account on my laptop, tried different browsers, tried firewall and antivirus settings, tried restarting my router.

I also cant login to the MyO2 app on my iphone.

I can however login to MyO2 using IPVanish connected to a glasgow server, this is how I am able to message just now. I have tried customer support and they couldnt help.

Is O2 blocking my Virgin IP? if so can it be unblocked? I cant think of a reason why it is

Please help

Stuart 

[MI5]

@StooC 

Can you login on mobile data?

[StooC]

Hi,

Thanks for the quick reply, yes using my O2 data I can login no problem on my iphone, switch my wifi back on and I cant view billing or login,

Ive changed username and password, even gave my laptop a different static ip, tried loads of different ways, it seems o2 are blocking access from my router or virgin is? I have no idea

Stuart

[MI5]

@StooC 

Have you tried refreshing your DNS in the router?

I'm using Virgin brodband and it's working for mr so it's not a blanket Virgin ip block.

[StooC]

I'll try that just now 

thankyou

[StooC]

Hi @MI5 

I was able to flush dns on windows have you any idea how to on the router? ive tried searching but all I found was about business accounts.

I also tried using googles DNS and that didnt work either, just find it strange i can login through IPvanish no probs, makes me think its my virgin ip

Stuart

[MI5]

@StooC 

You'll need to login to your router settings control panel.

Probably 192.168.0.1 

The login details are on your router and the password is different to your wifi password.

[StooC]

@MI5 

thanks for your help, I couldnt find those settings on my Superhub 4, ill try contacting Virgin tomorrow see if they can do anything

Thanks

[MI5]

Let us know how you get on please.

[anton1201]

Hi I have this exact issue but I am with BT broadband , for the last couple of days I have been unable to login on the my o2 through any device and can only login in through the app on the phone but with limited access , I have switched Wi-Fi off and it does allow me to login so this seems it is not working with Bt broadband as well , any further ideas please