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Cannot access 02 extras

hartley152
Level 1: Joiner
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Hi there is everyone else having this issue?

I'd like to cancel my 'calm' account which I got for free for 12 months with my mobile package, is there an alternative way to do this? I tried both with the mobile app and via the browser but i'm getting the same error.

I've tried to do this a few times over the past few weeks and still keep getting the same error.

 

Thanks

Error message:

 

Oops. Something went wrong.
There's been a slight problem. Don't worry, we've got our best technicians on the case, so make sure you come back soon.

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MI5
Level 94: Supreme
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Registered:

@hartley152 

See guide here Guide: Adding and removing O2 Extras  

If you still need help, message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Message 2 of 4
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MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@hartley152 

See guide here Guide: Adding and removing O2 Extras  

If you still need help, message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 4
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hartley152
Level 1: Joiner
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Registered:

This is the issue, I keep getting the below issue when trying to cancel my extrasScreenshot 2022-03-24 at 14.31.35.png

Message 3 of 4
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MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

I'd contact O2 as advised above then @hartley152 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
747 Views