Solved: Cancelling my pay as you go contract

Swade2563 · ‎01-02-2022

Hi,

can I cancel my pay monthly contract but keep my phone payment contract as this is not due to end until 2023?

thanks,

susan

madasaf1sh · ‎01-02-2022

I'm afraid not the 2 are interlinked, so if you cancel the airtime plan, you need to pay off the device plan, in full, at the same time.

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts

View solution in original post

madasaf1sh · ‎01-02-2022

@Swade2563

I'm afraid not the 2 are interlinked, so if you cancel the airtime plan, you need to pay off the device plan, in full, at the same time.

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts

Bambino · ‎01-02-2022

@Swade2563 See this guide: How does O2 Refresh work?

I DO NOT WORK FOR O2

O2

Cancelling my pay as you go contract

Update my o2 app

Cancel and PAC

CANT ACCESS MY O2 ACCOUNT (URGENT)

going to the States for a couple of Months

Adding account