cancel
Showing results for 
Search instead for 
Did you mean: 

Can't phone others and receive calls

Jimm6
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi,

 

I am using £10 data Big Bundle, but I neither call out nor receive calls. Since I have purchased O2 for 15 Pounds on Mobiletopup, I can't call 4444 to redeem my purchase. What can I do with this problem? Any other alternatives to redeem my purchase? And why I can't make phone calls? 

Message 1 of 4
248 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 112485 Posts
  • 801 Topics
  • 6704 Solutions
Registered:

@Jimm6 

Your best bet is to call O2 in the morning. Try 4445. Other numbers are in this guide Guide: Coronavirus Community Help and Support. Best time to call is 8am.

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 4
232 Views
3 REPLIES 3

Cleoriff
Level 94: Supreme
  • 112485 Posts
  • 801 Topics
  • 6704 Solutions
Registered:

@Jimm6 

Your best bet is to call O2 in the morning. Try 4445. Other numbers are in this guide Guide: Coronavirus Community Help and Support. Best time to call is 8am.

Veritas Numquam Perit

Girl in a jacket
Message 2 of 4
233 Views

Jimm6
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I tried it. However, I am still not able to call 4445/4444. My phone showed call failed.

Message 3 of 4
226 Views

gmarkj
Level 59: Quartermaster
  • 9058 Posts
  • 90 Topics
  • 725 Solutions
Registered:

There is an 0800 number in the guide you can call using Skype @Jimm6 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 4 of 4
216 Views