Can't login

[adribegues]

I am trying to login to My O2 Account and it is asking me an SMS access code sent to my phone number.  I swapped from montly payment to PAYG and apparently O2 should have posted a new SIM but this never arrived and my current SIM card is out of service (cancelled).

How can I talk to an Agent?

Many thanks,

Adrian

[Bambino]

@adribegues 

You can try calling customer service using Skype on 0800 032 1402

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

Other number to try are in the links below. Best chance of getting through is 8 am

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Guide: Coronavirus Community Help and Support