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Can't login to my 02 app after waiting more than 48 hours

Geordie276
Level 1: Joiner
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on ‎26-02-2024 10:09

on ‎26-02-2024 10:09

hi i am a new customer of Volt Bundle here, just received my o2 sim 4 days ago, but since then, I can't log in to my o2 app for some reason it told me to wait 48 hours. weirdly I can log in with the same credentials on the website, can anybody advise me what to do?

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MI5
Level 94: Supreme
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on ‎26-02-2024 10:20

on ‎26-02-2024 10:20

@Geordie276 

Can you log in online https://mymobile.o2.co.uk/ ?
If so, try deleting the app, rebooting your phone and then reinstall the app.
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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