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Can't activate Wifi Calling for iPhone 11

Emma_Worgan
Level 1: Joiner
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Hi all,

 

I've recently switched from Three to o2 and am having difficulties activating Wifi Calling.  If I try switching it on from my iPhone settings, it tells me to contact O2 to allow Wifi Calling on this account.

 

I've gone through all the help documents I can find on the O2 website to find the area to activate Wifi Calling but haven't had any luck so far.  I click My O2 but all I can see is usage etc, if I click on the phone icon next to my mobile number it takes me to My O2 Products and Services... am I missing something?

 

Thank you!

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Bambino
Level 78: King of Kings
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@Emma_Worgan You will need customer service to enable it on your account. All numbers are in the link below. Best chance is to call at 8 am. Use any option. Fraud or lost/stolen if necessary.

Guide: Coronavirus Community Help and Support 

I DO NOT WORK FOR O2



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