Solved: Can't access my free extras??

40Scot · ‎21-08-2020

Recently upgraded my finished contract to a cheaper pay-monthly sim. The offer included like 6 months of a free extra but I couldn't decide which to go for at the time and decided to leave it. Fast forward a month, I went on MyO2 to select Amazon Music but it's gone. I then click on Disney+ but it says I have to pay the full fee?? How do I get my initial deal?

MI5 · ‎21-08-2020

@40Scot

You have to choose within the first 30'days so tour only chance now is to call customer service Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎21-08-2020

@40Scot

You have to choose within the first 30'days so tour only chance now is to call customer service Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

40Scot · ‎21-08-2020

Been trying that but the robot keeps hanging up on me lol

MI5 · ‎21-08-2020

Say upgrade to get put through @40Scot

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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