Can't access my O2 on mobile app

[LowzJameson]

Hi, I've been trying to log in on the my O2 app but I can't get it to work. I use the exact same email and password that I use on my laptop[ to view my account but it always says it doesn't match. When I'm sent the 6 digit code and copy it exactly it always says it's wrong. I can log into O2 priority just not the my O2 app. Can anyone help?

[gmarkj]

Have you tried uninstalling the app, turning your phone off and on and then installing it again @LowzJameson ?
If that doesn't work then we can ask the community advisors to take a look and see if there are any issues with your account...

[LowzJameson]

Hi, yes I've tried uninstalling and installing it again and restarting but no luck

[jonsie]

Can you look into this  and assist @O2Sarah- ?

[O2Sarah-]

Hi @jonsie 

Thanks for the tag 

@LowzJameson  I will send you a private message so we can check your account. 

Thanks 

[Altaf]

HI I am having the same issue, I am able to log in via a laptop but not via o2 app?

[MI5]

@Altaf try deleting app, reboot phone and then reinstall the app.